Refunds and Returns Policy

Refunds and Returns Policy | Business Guide Kenya

At Business Guide Kenya, we are committed to ensuring customer satisfaction. Our refund and return policy is designed to give you confidence in your purchase and make the return process as smooth as possible.

Eligibility for Returns:

• Items can be returned within 60 days of purchase.
• Products must be in original condition, with all packaging and tags intact.
• Digital products (such as PDF business plans) are not eligible for returns once downloaded.

How to Return:

• To initiate a return, contact us at care@businessguide.co.ke or call us at +254758267743 with your order details.
• Returns can be mailed back to our office, and you will be provided with the necessary shipping label.
• We offer free returns, and all return shipping fees are covered by us.

Refund Processing:

• Refunds are processed within 7-10 business days after the return is received and inspected.
• Refunds will be credited back to your original payment method.

Non-Returnable Items:

• Personalized business plans.
• Digital downloads.
• Gift cards.

For any questions regarding your refund or return, please contact us at care@businessguide.co.ke.